On Monday April 15 at 11:55 AEST, an unscheduled outage occurred for two of Digital Tsunami’s dedicated servers. Our monitoring systems instantly indicated the outage. Digital Tsunami tech support staff immediately logged into server management and rebooted the server, with no effect.
Digital Tsunami staff contacted Data Centre staff, who advised that the problem was not limited to our servers, but was enterprise wide and yet indiscriminate, as our other dedicated server was unaffected.
The outage took client websites offline. Hosted email was not downloadable. In outages such as this, mail is archived on the mailservers; for delayed delivery when the servers are restored; and no mail is lost.
Both servers were both restored within 23 minutes.
We recognise the critical importance of server uptime, and strive to achieve a 99.9% uptime guarantee. Scheduled maintenance is always conducted at days and times which are the least likely to cause inconvenience. Regrettably, incidents such as that which occurred today may cause some unavoidable disruption.
The reason for the outage was unclear, but indications were that it was hardware related. Data Centre staff were working closely with IBM technicians to diagnose the possible cause and resolve the issue.
At approximately 15:34 another outage occurred. This time only one dedicated Digital Tsunami Linux server was affected. This server was restored at 18:03. (Times may vary subject to propagation by your ISP).
Although the situation was outside the control of Digital Tsunami, we regret any inconvenience caused.
As soon as it is provided by the Data Centre, an incident report will be issued to all affected clients.